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Welcome to My Pocket Full of Posies Customer Service Center!Pocket Full of Posies, LLC
ASSISTANCE DURING BUSINESS HOURSIf you need assistance or have any questions regarding an order, please call during business hours: (631) 584-POSIE (7674) EST: Monday 10 a.m. to 6 p.m., Tuesday/Wednesday 9:30-6:00; Thursday 9:30-7:00; Friday 9:30-6:00 and Saturday 10:00-6:00. We are closed on Sundays. SHOPPING AT MY POCKET FULL OF POSIESPocket Full of Posies is dedicated to make your buying experience as pleasant as possible. If at anytime you are unsure of sizing, please feel free to contact us and our staff would be glad to take specific measurements for you. We showcase fashion forward trends that are added to our website as we receive new items. These unique items sell quickly so check back often to make your selections. If you require assistance, please feel free to contact our staff and they would be happy to help you select styles and sizes. PAYMENT METHODSWe accept Visa, MasterCard, American Express and Discover credit cards. For your protection we do not accept cash or personal checks. We accept money orders only for orders placed through the mail. If you would like to make a purchase off-line, you can print out our order form and send it with your money order and make it payable to: Pocket Full of Posies, LLC at: Attn: Customer Service Orders RETURN POLICYStep 1: Call our store during normal business hours to notify us of the return or exchange. Step 2: Kindly place the invoice or notice inside the original box with the item(s). Repackage the item(s) in its original box and address the package as follows: RETURNS AT: Step 3: Upon receipt of the package, you will receive a confirmation email. We will immediately process a request to credit your account or send you another item, depending on your request. Guarantee: We will happily refund an unsuitable item within 10 days from receipt of goods as long as it has not been worn and still retains its original tags. If you find fault with your item please do not hesitate to contact us. Pocket Full of Posies has a retail store located at 437 D North Country Road, St. James, New York 11780. Your satisfaction is our primary concern. As a result, Pocket Full of Posies offers a 100% money back guarantee return policy WITHIN 10 DAYS. We personally inspect each item prior to shipping. All items are insured in shipping. You are not responsible for your shipment until arrival. In the unlikely event that an item arrives with apparent damage, please contact us immediately or by email at CustomerService@mypocketfullofposies.com. You will incur no cost whatsoever. Pocket Full of Posies is not responsible for lost returns. We strongly suggest you insure any returns, for your protection. Shipping fees are not refundable. CHANGING OR CANCELLING AN ORDERTo cancel or change your order, after placing it on-line, contact us immediately by phone and we will be glad to make any adjustments if the item hasn’t shipped. SHIPPINGUNITED PARCEL SERVICEPocket Full of Posies offers United Parcel Services Ground delivery. Shipping via UPS typically takes from between 3 and 5 days from the date of shipping to reach the desired destination. Shipping rates are calculated at the time of checkout, through UPS real time, and are based on your zip code.
UPS 2nd Day and Next Day delivery options are available upon request. EXPRESS MAILIf you desire 24-hour express delivery, My Pocket Full of Posies provides USPS Express Mail at a flat rate of $25.00. Orders are usually received within 1 day of the date of delivery. HOLIDAY SHIPPING: If you are placing an order around the holidays, please place the orders before December 20th to enable timely delivery before Christmas. My Pocket Full of Posies will not charge your account until your order is shipped. We do not charge any handling fees. As soon as your order is shipped, you will receive an email confirming your shipment. You may also receive a US Postal Service or United Parcel Service tracking number to track your shipment status online at www.ups.com or at www.usps.com. Of course, please feel free to contact us to check the status of an order at any time by calling us 631-584-7674 or by email at: CustomerService@mypocketfullofposies.com. INTERNATIONAL DELIVERIESWe do not ship internationally at this time. SALES TAXWe charge and collect NY Sales Tax for sales to NY residents only. SECURITY AND PRIVACY POLICYPrivacy Policy: We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you choose a login/password account. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to Tools | Internet Options | Privacy and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: 1. Take and fulfill customer orders; Pocket Full of Posies does not disclose any personal information
to third parties other than shipping details to our shippers. CREDIT CARD SECURITYThe identity and security of our website is secured and verified
through Starfield Technologies, Inc., a trusted verification authority
using AES 256 bit encryption technology so that anything transmitted
over the Internet from your computer to ours is fully encrypted.
When the order is placed through our website, credit card numbers
are encrypted using 256 bit encryption. They are only decrypted after
they reach our computer. They are not held in clear text on any web
site. PROMOTIONSThere are currently no promotions being offered. Check back frequently in our Sales-Specials Section. GIFT ORDERS, GIFT BOXES and GIFT CERTIFICATESIf your purchase is a gift, Pocket Full of Posies will ship the item(s) directly to the recipient. (This type of shipment may require additional verification, for your credit card protection.) We also offer item specific gift wrapping (baby shower, birthday, etc.) Just add “Gift Wrap” and select the type at checkout. Each box wrapped will be a charge of $3.00. Several items may be placed in one box. A gift card will also be provided with any remarks you may wish to be written upon the card. To purchase a Gift Certificate: a) select the Gift Certificate department from the Pocket Full of Posies Clothes Homepage, b) select the certificate amount and then c) place the order for that amount. To redeem a Gift Certificate: a) select the Gift Certificate department from the Pocket Full of Posies Clothes Homepage, b) select the certificate amount you would like to redeem and then c) place the order under "Gift Certificate Redemption". Gift certificates can be purchased or redeemed at anytime and do not have an expiration date. JOINJOIN OUR EMAILING LIST to receive notice of promotions and special sales. SIZE GUIDELINESThe guidelines specified below are general height and weight guidelines
used when selecting clothing and/or accessories.
REPORTING SITE PROBLEMSPlease inform us of any site-related problems. For example, problems with images or broken links. Send us an email stating the problem. We are happy to make these corrections. COMMENTS/SUGGESTIONSPocket Full of Posies is constantly adding new clothing to our site and expanding the content and features of our site. We greatly appreciate all of your comments and suggestions. Please call us at 631-584-7674 or email us at CustomerService@mypocketfullofposies.com with your feedback. FREQUENTLY ASKED QUESTIONSQ: How do I know my order has been placed? A: Once your order has been placed you will receive an order confirmation by email. Q: How can I check the status of my order? A: Your order confirmation email will contain a link where you can check the status of your order at anytime. Q: How can I track the status of my shipment? A: As soon as your order is shipped, you will receive an email confirming your shipment. We will send you tracking information. Depending on the shipping method you selected, you may check the status at either United Parcel Service - www.ups.com or United States Post Office at www.usps.com. Q: Do you offer a printed catalog? A: Due to our constantly changing selections, and in order to bring our customers the lowest possible prices, we do not offer a printed catalog. Q: Why do some of the colors look strange? A: Every computer screen depicts colors differently, therefore you will see colors differently on different monitors. Our website administrator has made every effort to make the colors of the clothing on screen depict their true colors. If you are not satisfied with your purchase, please feel free to return your item(s) within the return policy period for a full refund. |
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